Autotask – Sync 365 – Automated Microsoft CSP Billing for MSPs

Stop losing Microsoft revenue in Autotask

Sync 365 automatically reconciles Microsoft 365 licenses and Azure consumption with Autotask so every change is billed — daily, accurately, without spreadsheets.

If billing relies on manual steps, margin leaks

Most Autotask MSPs don’t have a tooling problem — they have a reconciliation problem. Common issues:

License adds/removes don’t hit the right contract in time
Azure consumption billing turns into a monthly spreadsheet project
Different people apply different rules (markup, rounding, grouping)
Disputes happen because the audit trail is scattered

What Sync 365 does for Autotask MSPs

Daily license reconciliation

Automatically detects M365 subscription quantity changes and keeps billing aligned.

Azure Automated Billing

Pull consumption, apply billing profiles, and generate clean billable output for Autotask.

Repeatable billing rules

Centralise markup, rounding, and mapping rules so billing is consistent across every customer.

Less admin, fewer disputes

Cut time spent on manual checks and reduce “why did this change?” conversations.

A billing automation suite for Microsoft + Autotask

Module A — Microsoft 365 License Sync
Reconcile subscriptions and quantities so billing stays accurate.

Module B — Azure Automated Billing (Direct + Indirect CSP)
Consumption pulled automatically, priced using your profiles, ready for billing.

Module C — Agreement & SKU Mapping
Map Microsoft SKUs to your Autotask services/contracts once, then let automation do the rest.

Module D — Contact Sync
Sync contacts from Microsoft 365 to Autotask, Ready for new tickets and support.

Azure Automated Billing inside Autotask — without the spreadsheet chaos

Consumption retrieved automatically
Billing profiles apply markup/rules consistently
Review and approval workflow (if enabled)
Supports Indirect CSP distributor cost for accurate margin